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FAQ

We will try to cover all your questions related to items, shipping, returns, authenticity and everything.

 

How are items shipped?

We take the utmost care that the items you ordered arrive to you in the condition shown on pictures and meticulously described. In case they do not, you are free to return the item and you will be given a refund or receive a partial refund at our discretion. Please see the details in the returns and refunds page.

 

When are items shipped?

We send all items within 24h of payment received on a working day. In case we are on holidays the item will be shipped the first next working day. * [this does not apply for items that need an export permit]

 

Do you offer combined shipping?
It is possible to combine purchases so that you don’t have to over-pay shipping. Combined shipping is available for all items of the same category/size. In case you accidentally over-pay for shipping do not hesitate to contact us and you will receive a refund equal to the difference you overpaid.

Example: You ordered a postcard, a pamphlet and a document. The shipping charges are $6, $8, $7. Are they combinable? Yes!
The total shipping would be $21. With combined shipping the total would be $8, i.e. the shipping expenses for the item whos shipping charges are the highest.

Please be aware that items of some categories can’t be combined. A book and a postcard can be combined if the size of the book is bigger than the postcard so that they can fit together in the envelope. But a cardboard photo and a poster can’t be combined because the first one is packed in an envelope and the second in a tube. Same goes for posters and books.

 

Via what carrier do you ship?

All items are shipped via registered priority airmail. In other words, you will receive a tracking number with whom you can trace the item’s location at any given time. In case you want another carrier like UPS, DHL or other, please notify before payment.

Books
Books are shipped in appropriate packages marked “imprimé” that shows that the content of the package is a book.

A properly packed book

Posters and Engravings
Posters and most of engravings (Larger than A4 format) will be shipped in strong cardboard tubes.

Booklets, photos, documents and similar
All of the above mentioned items are sent in an envelope. One side of the item is reinforced with a strong piece of cardboard that prevents the bending of the item during the journey to it’s new home. The item is held together with a plastic foil that binds the item in place so that neither water nor other elements can damage the item.

Postcards
Are sent in a strong foil that protects the postcard from bending and damage.

What if I want another carrier?

In case you want an item or items to be shipped by another carrier please inform us prior to the payment so that we can give you an estimate on shipping expenses, customs fees, export licence wait time and other information.

For details see our Shipping Policies page.

 

Can I return an item?

Sure! In case you would like to return/exchange the item for any reason you are free to do so. We ask all our buyers to contact us prior to sending an item back. The moment the item arrives back the buyer will be entitled to a refund minus the expenses for shipping and a 15% restocking fee. Exchange for another item from the store is also an option. It is possible to return an item within 30 days from the date of arrival.

For details see our Returns and Refunds page.

 

What about Customs?

Please be aware that you may be charged by the customs office in your country. There are no hidden expenses like sales or export taxes unless specified in the item’s description. Please familiarize with the import laws of your country before purchase in case you are not entirely sure if an item subject to customs taxes. For some items an export license is needed and additional fees and time to get the export permit will be clearly stated in the item description.
Some items may end up at customs inspections in Serbia so we will kindly ask you to be patient while such inspections take place because they can cause a delay in the delivery time.
Also there is a possibility that some item may end at customs inspection in your country. Sometimes it’s a lengthy process, especially for buyers from the US, Italy, Russia and France.

Original or reproduction?

Every item in the shop is original from the time period or date indicated in the item description unless stated otherwise.

 

If you have any additional questions feel free to contact us at office@sigedon.com and we will do our best to answer as soon as possible: